![]() Windows Troubleshooting Disable Windows Defender If certification doesn’t work after two attempts, you should contact technical support (see below). The maximum number of times that an examinee can fail the certification test is 3 times in 28 days. If the test is still unsuccessful, DO NOT keep attempting. Once you have closed all programs per the instructions below, try Step 2 again. ![]() At this point, you should go through the troubleshooting process below, make sure that you have closed/disabled all the programs that may lead to a certification failure. If the test is not successful, you will be prompted to bring your laptop to the Chief Proctor or Technical Staff. If your computer is not certified before exam day, you may not be able to take the exam on your scheduled exam date. It is always safest to re-certify your computer before every exam. NOTE: Any software you install between when you certify and when you take your exam may cause your computer to fail certification.If you are able to complete the sample exam, you’re done and your computer should work on exam day! If the test is successful, you will be prompted to launch a sample exam as the final step.The utility will test the laptop for compatibility with web-based testing. Select the Examinee Personal Laptop Certification link.Select the Workstation Certification icon.Go to and follow the on-screen instructions to run the Secure Browser.Delete any old version of the Secure Browser from your computer.Mac users need to quit the Image Capture Extension.Web camera applications such as YouCamTray, youcamservice, cam-helper, vcamsvc, webcamspliterserver, webcamservice, motioncontrol, lenovo motion control, etc.BetterSnapTool, Powershot, or other applications that modify system behavior.Spotify, Twitter, Instagram, or other social media applications.VPN applications such as Pulse, Cisco, etc.Dropbox, Google Drive, or other cloud storage/sharing applications.Common programs you should turn off include but not limited to: It is recommended to do a full restart before running this certification test (or taking an exam on exam day) to help ensure that all programs are closed. It will not work on iPads or tablets, computers running Linux, or virtual machines.Įxaminees testing with personal laptops must download and perform the Workstation Certification Test prior to test day following the steps below: Step 1: Restart Computer NOTE: The Secure Browser will only run on computers running MacOS or Windows. It will detect if an examinee is running an application on their computer capable of recording exam content. Examinees follow a few simple steps to run and then launch the Secure Browser on test day. It does not require configuration or administrator rights to install. Day-of-Ceremony Information for StudentsĪ Secure Browser is required for a NBME web-based exam.What happens to my UW technology when I graduate?.Medical Student Technology Advisory Team (medSTAT). ![]() Leave of Absence and Clinical Expansions.LE: Additional Reporting & Resolution Resources.Disability Resources for Students (DRS).UWSOM Anti-Racism Action Committee (ARAC).Instructions for Remote Proctored Exams.Medical Student Education Program Strategic Plan.Educational Quality Improvement (EQI) Office.
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